Refund policy

Returns

1. Eligibility for Returns:

  • Returns are accepted only if the product is damaged, defective, or incorrect upon delivery.
  • The request for return must be made within 7 days of receiving the product.
  • The product must be unused, unopened, and in its original packaging.

2. How to Initiate a Return:

  • Contact our customer support team at info@thegranules.com / +91-7845182756 with your order details and a clear photo of the product showing the issue.
  • Once approved, we will provide return instructions.
  • Customers may be required to return the item via a designated courier service.

3. Return Shipping:

  • If the return is due to a damaged or incorrect product, we will bear the shipping costs.
  • If the return is for any other reason, the customer will be responsible for shipping costs.

Refunds

1. Refund Eligibility:

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of the refund.
  • Approved refunds will be processed within 7-10 business days to the original payment method.

2. Non-Refundable Items:

  • Opened or used products.
  • Products purchased under promotional offers or discounts.
  • Gift cards and personalized items.

3. Late or Missing Refunds:

  • If you haven't received your refund within the expected timeframe, first check your bank account.
  • Then contact your credit card company, as processing times may vary.
  • If the issue persists, contact us at info@thegranules.com

Exchanges

  • We only replace items if they are defective or damaged. If you need an exchange, contact us at info@thegranules.com

Cancellation Policy

  • Orders can only be canceled before they are shipped. Once shipped, the return policy applies.
  • To request a cancellation, contact us immediately at info@thegranules.com

Contact Us

If you have any questions about our return and refund policy, please contact us:

We appreciate your support and trust in The Granules!