Return Policy

Welcome to The Granules Company — the world's first Ghee Innovation Hub. We are committed to delivering safe, high-quality, and carefully packed products to every customer. Since many of our products are consumable, skincare-based, and hygiene-sensitive, we follow a strict replacement-only policy.

1. Return Eligibility

We accept replacement requests only under the following conditions:

  • Product received is damaged during transit
  • Wrong product delivered
  • Product leakage or broken packaging
  • Missing item in the order
  • Expired product received

The issue must be reported within 48 hours of delivery.

2. Proof Required for Claims

To process any replacement request, customers must provide:

  • Clear unboxing video from start to finish
  • Product photos showing the issue
  • Order ID / Invoice
  • Images of outer packaging and shipping label

Claims without proper proof may not be approved.

3. Non-Returnable Products

Due to hygiene, safety, and consumable nature of our products, the following items are non-returnable once opened or used:

  • Ghee products
  • Lip balms
  • Foot creams
  • Baby care products
  • Pooja oils
  • Functional food products
  • Tea powders and nutritional products

We do not accept returns or replacements for:

  • Opened or used products
  • Change of mind
  • Taste preferences
  • Minor packaging variations
  • Orders placed during sale/offer periods unless damaged

4. Natural Product Disclaimer

Our products are made using natural ingredients and traditional processes. Slight variations in the following may occur naturally due to seasonal and climatic conditions. These are not considered defects.

  • Texture
  • Grain formation
  • Aroma
  • Color

5. Heat & Climate Sensitivity

Certain products such as lip balms, creams, and ghee-based formulations may soften or slightly melt during hot weather or transit. This is a natural characteristic of the ingredients and does not affect product quality or safety.

Customers are advised to:

  • Store products in a cool, dry place
  • Refrigerate if necessary after delivery

6. Replacement Policy

If the issue is verified by our support team, we will provide a replacement product.

We do not provide:

  • Refunds
  • Store credits
  • Cash compensation

Replacement requests are subject to verification and product availability.

7. Cancellation Policy

Before Dispatch

Orders can be cancelled before dispatch.

After Dispatch

Orders cannot be cancelled once shipped.

Customers repeatedly refusing prepaid or COD orders may lose future COD eligibility.

8. Shipping & Return Pickup

In approved cases:

  • Our team may arrange pickup where serviceable
  • Customers may be requested to self-ship the product as instructed by our support team

9. International Orders

International orders may not be eligible for replacement unless the product received is severely damaged or incorrect.

Shipping charges, customs duties, and taxes are non-refundable.

10. Contact Support

For any replacement request, contact us:

Please include:

  • Order ID
  • Registered mobile number
  • Issue details
  • Supporting photos/videos

11. Policy Updates

The Granules Company reserves the right to update or modify this policy at any time without prior notice.

Product Information:

What is ghee?

  • Ghee is a type of clarified butter traditionally used in Indian cooking and Ayurveda. It's made by simmering butter to remove water content and milk solids, resulting in a rich, aromatic fat.

How is The Granules' ghee produced?

  • Our ghee is handcrafted using traditional methods, ensuring purity and authenticity. We source high-quality raw materials and produce ghee in small batches to maintain its rich aroma and flavor.

Is your ghee organic and free from additives?

  • Yes, our ghee is 100% natural, free from additives, and made from the highest quality raw materials.

Usage and Benefits:

What are the health benefits of consuming ghee?

  • Ghee is known to improve energy levels and act as an immunity booster. It's rich in healthy fats and essential nutrients beneficial for overall well-being.

How can I incorporate ghee into my diet?

  • Ghee can be used for cooking, baking, or as a spread. It's ideal for sautéing vegetables, frying, or adding to dishes for enhanced flavor.

Ordering and Shipping:

What are the available sizes and pricing for your ghee?

We offer various pack sizes, including 500ml jars. For detailed pricing and product options, please visit our.

How can I place an order?

Orders can be placed directly through our website by selecting your desired products and proceeding to checkout.

What are the shipping options and delivery times?

We strive to deliver orders within 3-5 business days. Shipping options and charges are detailed during the checkout process.

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Returns and Refunds:

What is your return policy?

Returns are accepted only if the product is damaged, defective, or incorrect upon delivery. The request for return must be made within 7 days of receiving the product.

How do I initiate a return?

Contact our customer support team at info@thegranules.com  or call +91-7845182756 with your order details and a clear photo of the product showing the issue.

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Contact and Support:

How can I reach customer support?

For any inquiries or assistance, please email us atinfo@thegranules.comor call+91-7845182756

Where is The Granules located?

Our address is 159/78, Bazaar Street, Namakkal - 637 001, Tamil Nadu.

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